Service Architecture & Ops

Hiring for Fujitsu

From 11 to 14 year(s) of experience
₹ 8,00,000 - 18,00,000 P.A.

Job Description

Position- Service Architecture & Ops

Company- Fujitsu

Job Location- Pune/Noida/Bangalore

Exp- 11-14yrs

Job Description:
The responsibility for Service Architecture across the Customer Service Lifecycle: Pre-Sales & Consulting: Own the Service Architecture elements for: • Service components for provocations and early engagements • Service maturity assessments for clients to identify opportunities • Service consulting for the scoping of new business Bid: Own the end-to-end service element of the customer response, this includes: • Define service win themes • Deliver the service elements of the customer response • Deliver the costing of service elements for entry to the BCPM, including o Demand profiling o Demand reduction o Cost scrubbing • Deliver the service elements for the customer contract, constructing a comprehensive service landscape showing how the Fujitsu service forms part of the entire service • Deliver service credit models for the proposition including commercial risk models • Provide input for the service elements for entry to the RAID log • Provide input for the service elements of the Transition and Transformation plan • Represent service in Rainbow reviews • Represent service in Customer dialogue sessions and contract negotiations • Represent service in Peer Quality Checks and governance • Represent service in BAR and CAR Design & Implement: Own the end-to-end service element of the solution design, this includes: • Provide solution steering to enable the design of the right proposition • Provide innovation on how services can be delivered embracing new technology and approaches • Design service solutions that integrate to the wider solution and each other • Design the service to meet customer requirements using standard offerings where possible, bespoke components should only be used where there is a gap • Influence the wider technical solution to ensure that service requirements can be achieved including SLAs, Reporting, and other non-functional requirements • Deliver the service elements of the Architecture Overview Document (AOD) • Deliver the Service Management Technical Architecture Design for the solution • Work with the designated Delivery Executive, Business Unit and Deal Assurance to ensure sign off of service proposal • Understanding of the end to end solution and all impacts on each individual stage/cycle of delivery The Service Architect role requires flexibility and travel will be needed as per the requirements of the engagement. Key Accountabilities • Supporting the development of Service Management areas of the Solution: Develops compelling and competitive service solutions that comply with our customers’ requirements whilst maintaining our exemplary standards of corporate integrity. Service elements include the following: o Account Leadership Team o Service Governance o Service Management o Service Desk o Support Models o Service Level Agreements (in conjunction with Commercial) o Service Credit Regimes (in conjunction with Finance) o Service Toolsets and Integration • Continuous Improvement: Working with the Head of Service Architecture to define: o More effective ways of working o Identifying reusable collateral o Standardisation of approach o Enhancement of relevant Fujitsu methodologies such as the Service Management Methodology • Best Practice Application: Ensure that Fujitsu Service Management methodologies and Best Practice bidding approaches are applied. • Personal Development: Continually strive to improve skills and performance through a combination of formal learning, industry awareness and on the job experience. Required Knowledge and Experience • Professional experience in delivering service architecture for bids of varying value and complexity is preferred but not mandatory. • System Design – Experience of designing end to end service solutions that includes Service Management Toolsets, automation and integration; Service Management process and; governance • Service Management Consultancy • Service Architect experience in key / or strategic transition and transformation programmes • Knowledge of the full sales and bid lifecycle including qualification, developing capture plans, competitor analyses, winning strategies, value propositions • Industry knowledge of ITIL® v3 (practical application), SIAM, Service Orchestration / Automation, ServiceNow and Service Desk • Ability to write propositions that reflect the customer requirements, customer language, answer the questions, extol the benefits of Fujitsu that are compelling and grammatically correct • Be able to communicate and present effectively at all levels • Business analysis • Data Analysis • Requirements Definition and Management • Service Management sizing and costing • Educated to Degree or able to evidence equivalent relevant experience
Primary Skill - SE Architecture & Ops
Mandatory Skills - ITIL V3 Intermediate: Service Strategy, ITIL V3 Intermediate: Service Design, ITIL V3 Intermediate: Service Transition, ITIL V3 Intermediate: Service Operation, ITIL V3 Intermediate: Continual Service Improvement, ITIL V3 Intermediate: Managing Across the Lifecycle, ITIL Practitioner Service Desk and Incident Management, Project Management, Transition Management, ServiceNow, Enterprise Architecture Framework, Service Integration Others, ITSM - IT Service Management

Role:IT Operations Management

Salary: 8,00,000 - 18,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:IT & Information Security

Role Category:IT Infrastructure Services

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate

Company Profile

Apogee Services Private Limited

Fujistu- Pune, Noida, Bangalore

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Contact Company:Apogee Services Private Limited