Senior Consultants SAP CRM

Roles and Responsibilities

Title

CRM Ops Senior Business Analyst

Description

Responsible for analysis and evaluation of user business problems and development of business system

or process recommendations to meet requirements, including problem definition, evaluation of

requirements, and implementation of systems/processes. May participate in business systems planning

to define or upgrade business applications or functional solutions. May serve as business liaison to IT.

This role may involve a significant amount of project management. Project management responsibilities

include managing internal non-technical business projects from initiation through completion. Leads

project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results.

Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets,

assigns tasks and tracks performance and milestone achievement. Recommends schedule changes, cost

adjustments, resource additions or scope changes. Ensures effective communication across

teams/functions. Keeps management informed of progress, key issues and changes which may impact

the business. Requires people and resource management through others, and may include leading third

party resources.

• Determines and develops approaches to business system/process assignments
• Leads business process-related projects requiring coordination with other functions
• Solves a broad range of system and/or work flow problems of varying scope and complexity

Primary Job Responsibilities

• Lead projects
• Monitor & track process health
• Create & execute robust training plans for team
• Lead to Opportunity integration and post integration operational Support
• Cross system platform data management/Hygiene
• SAP CRM, SAP ECC, contact management
• Manage SAP CRM Support process
• Facilitate success of global user acceptance test (UAT) testing of new on-demand features and

functionality to ensure quality and consistency of SAP CRM releases

• Mentor & coach other team members
• Escalation management

Requirements

Demonstrated outstanding customer service experience or prior Business support experience

9+ years of Operations and administration experience

7+ years in a business systems analyst/lead or equivalent role working with complex support functions

and projects

Strong command on SAP CRM Operations

Knowledge in Salesforce CRM would be an added advantage

Dependable, motivated, with the ability to work with minimum supervision

Excellent written and verbal communication skills

Excellent presentation skills

Excellent partner management skills

Solid analytical and troubleshooting skills

Operations experience or working with Analytics organization desirable

Expert knowledge in Project Management

Experience and good understanding of Quality (e.g. Lean, Six-Sigma, GB project completion is a plus)

Experience working in Complex ERP system

Knowledge of Pre & post-sales cycle

Bachelor's degree or Master's degree

Detail-oriented, organized, and able to work on multiple tasks simultaneously in a fast-paced

environment

Advanced troubleshooting and debugging skills; passion for problem-solving and investigation

Shift timing : General / afternoon -- depends on the requirement

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Type

Full-time

Location

HR, Manesar-Gurgaon

Desired Candidate Profile

Perks and Benefits