Collections Specilist -B2B

From 4 to 6 year(s) of experience
₹ 5,00,000 - 7,00,000 P.A.

Job Description

Roles and Responsibilities

  • Pulling & preparing AR reports & sharing it with customers
  • Email & call follow ups with customers on accounts to reduce past dues
  • Weekly review of credit limit & credit exposure on customer accounts
  • Perform analysis with sales team if customer may require temporary credit limit & raise request
  • Order Releasing after review of the customer account
  • Discussions with stakeholders to escalate customer accounts & get resolution
  • Ensuring the payments received are matched with the remittance and applied correctly well in time
  • Customer support Answer customer questions regarding problems with their accounts.
  • Locate and monitor overdue accounts
  • Preparing monthly/weekly reports & deliver it to management/client i.e. Overdue Summary. AR Weekly Status, Forecast etc, KPI Commentary

Role:Non - Tech Support - Voice / Blended

Salary: 5,00,000 - 7,00,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

Apogee Services Private Limited

A leading MNC
Company Info
View Contact Details+

Recruiter Name:Sanghamitra Ray

Contact Company:Apogee Services Private Limited