Windows+exchange+SCCM+vmWare/hyper v-Chennai

4 - 8 Years
Chennai

Job Description

Roles and responsibilities 

Hi,

ROLE PURPOSE To Install, configure, maintain, and secure Injazat managed systems. To deliver and support highly available systems SLA, to perform monitoring and event handling services, to manage operating systems and software patching services.


KEY ACCOUNTABILITIES
KEY ACCOUNTABLITIES KEY ACTIVITIES
System Administrator Executes Troubleshooting methodology and root-cause analysis to resolve small to intermediate level problems.
Acts as a Tier II focal point to resolve all break/fix and service degradation issues.
Adheres to the agreed event management notification and escalation procedures.
Leads availability management activities to optimize maintenance and design measures that meet contracted SLAs.
Adheres to Injazat change management process and procedures
Prepares and executes systems maintenance plans to proactively manage reliability and service expectations.
Responsible for upgrading, and managing OSs on all production systems
Performs periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards. Perform thorough operational readiness activities.
Prepares and maintains technical documentation to assist with the on-going operation, maintenance, and development of the enterprise services.
Performs configuration management activities to manage work instructions and implement configuration changes following agreed procedures.
End User Services Provides access control services to fulfil client request requirements
Applies ITIL framework, closes Problem records within defined timeline threshold to minimize impact on client / outage.
Acts as a Tier II focal point to resolve all break/fix and service degradation issues.
Provides timely and frequent technical updates to customers, delivery and capability management.

JOB COMPETENCY
COMPETENCY PROFICIENCY LEVEL DESCRIPTION OF COMPETENCY
Back Up and Restore Systems Knowledgeable Keep backup and restoration processes current and documented.
Perform backup functions on a regular basis, using the appropriate processes.
Ensure system service disruption is kept to a minimum and that data is not lost.
Escalate Problems Proficient Promptly assess a problem situation to determine the appropriate INJAZAT support organization to escalate for resolution.
Consistently follow through with tracking progress made on incident resolution.
Ensure the appropriate INJAZAT organization is able to resolve problems in a timely manner and to the clients satisfaction.
Facilitate Change/Add/Move Requests Proficient Implement change/add/move requests
Ensure client organizations have the appropriate level of system access.
Install and Configure Software Knowledgeable Use operating system expertise, software application knowledge, systems networking and technical skills to install and configure application software.
Manage and Monitor System Operations Knowledgeable Work on corrective action initiatives.
Complete user requests for additions and changes for server configurations.
Ensure system maintains a high-level of uptime and server is stable.
Consistently overcome and work through business and technical obstacles.
Manage and Resolve Problems Knowledgeable Quickly and accurately identify and manage incidents.
Proactively coordinate to implement appropriate resolution.
Ensure resolution occurs quickly and customer down time is minimized.
Clearly and concisely communicate resolution status through service desk.
Manage Systems
Proficient Comply with all requirements communicated in a SLA
Provide a level of support that meets or exceed expectations.
Make recommendations for environment improvements.
Support the client through system upgrades.
Provide System/Technical Support Proficient Promptly fix any system breakdowns that occur, or delegate the fix to an appropriate technical support group within Injazat.
Ensure the system being supported is fully operational.
Analyse system performance, and seek opportunities to make recommendations for system improvements.
Repair and Update Hardware, Software, and Operating Systems Proficient Effectively and efficiently troubleshoot system problems.
Identify the root causes of system problems.
Minimize system downtime and maintain / enhance system functionality.
Make recommendations for system enhancements that will increase functionality and productivity utilizing approved Injazat tools
Support E-Mail System Design and Operation Proficient Analyse bandwidth to determine a logical system design,
Analyse the network structure to determine the most effective and stable e-mail environment,
Provide input to help determine where to position e-mail servers for best performance
Monitor the e-mail system, tracking and resolving issues as they occur
Test Software Knowledgeable Run all systems tests,
Ensure software operates efficiently prior to migration to a production environment
Accurately document test results
Information Security
Proficient Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in Injazat organization.


QUALIFICATIONS, SELECTION CRITERIA & SKILLS
Minimum Qualifications: Bachelors Degree in Computer Engineering, Computer Science or equivalent field.
Enterprise Advanced Certifications: MCSE, MCTS and MCITP or VCP
Selection Criteria: Windows Services: Knowledge and 4-6 years of Experience are Mandatory.
Backup Services: Knowledge in the technical principals of backup is required. Experience would be an additional advantage.

Job Specific Skills: Windows Services: -

Administrating Windows server (2003/2008/2008 R2/2012/ 2012 R2 and 2016)
Administrating virtualized systems (Hyper-V/VMM/VMware/ vSphere /vCenter SRM)
Administrating MS Exchange messaging 2003/2007/2010/2013 and 2016)
Administrating Source One archiving software and Symantec enterprise vault
Administrating AD GPO implementation and troubleshooting
Administrating MS Lync and MS Skype for Business
Management Black Berry
Administrating Microsoft Certificate Authority Serve and PKI infrastructure
Administrating MS NLB, MS clustering, file/ print & DHCP Server
Administrating MS ISA server 2004, 2006, TMG, & Citrix
Administrating WSUS, SCCM, SCOM
Management of HP/Dell/Cisco UCS etc... Servers and Blade systems
Good knowledge about Network, Security & Firewall configuration, Shell scripts
Virtualization (In depth knowledge on Oracle Virtualization, VM Manager & VM server, with hands on experience in an enterprise level Organization)
Understanding about VMware virtualization

Backup Services: -
EMC Networker 9 and 8, Avamar, DPA.
Commvault.
Veeam.
Maintaining backup schedule, and backup system optimization and enhancement
Operating System backup and restore
Reporting, Performance monitoring, analysis and capacity planning.
Windows Agent Installation

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Software Developer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Apogee Services Private Limited

Leading MNC Company onrole position
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Recruiter Name:Meenu Srivastav

Contact Company:Apogee Services Private Limited