1 - 6 Years

Job Description

Experience: 1 to 4 Yrs (Male)

Job Description

24/7 Monitoring Of Alert Incidents through the monitoring tools

Ensure the Monitoring Tool threshold and alert are in sync with device actual resource consumption

Monitor the Ticketing System until the closure

Monitor the Ticket SLA

Providing proactive response, based on the severity of the issue.

Be the L1 point of contact for any DC Infra related technical issues

Provide Level 1 technical support through standard KB/SOP

Technical escalation to L2/OEM Team.

Perform L1 Backup Monitoring and Troubleshoot based on SOP/KB

Proper storage and handling of backup media.

Support Asset Management

Maintain checklist for SOD & EOD

Vendor/OEM Coordination

Flash MIS & Monitoring Tool Reports from predefined reports configured in tool

Salary: INR 50,000 - 2,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Team Lead/Technical Lead


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Apogee Services Private Limited

Apogee Services Private Limited
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Recruiter Name:Meenu Srivastav

Contact Company:Apogee Services Private Limited