Roles and responsibilitiesDear All,
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
Salary: INR 1,25,000 - 1,75,000 PA.
Industry:Retail / Wholesale
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Apogee Services Private Limited
Recruiter Name:Meenu Srivastav
Contact Company:Apogee Services Private Limited