The objective of this service is to maintain agreed level of services for desktop related support.
Shall cover all desktops& laptops installed at Invitrogens premises as per SLA.
First Level support for all Desktop & laptops calls
Provide support for Windows OS, Office Automation and office automation applications.
Timely and regular Antivirus signature update on all Desktops
Blackberry support Backup/restore. Liaising with Service provider in case of service disruption and closure of issue.
Ensure hardening guidelines issued by Invitrogen are adhered to.
Ensure that no unauthorized software is loaded to the desktops.
Install standard software based on the user category classification and business requirements as defined and provided by Invitrogen
Try to resolve Hardware problems or Escalate hardware problems for desktops to the respective vendor as part of supplier management activity.
Ensure that Invitrogen receives pre-configured desktop as per defined procedures, on site with standard software loaded (Operating System, Office automation, Antivirus).
Reloading of Desktops as per Invitrogen Standards.
D. Delivery Mechanism
Engineer will provide support for Windows OS and Office Automation.
Engineer will ensure hardening guidelines issued are maintained and adhered to and will highlight exceptions to Invitrogen.
Engineer will ensure that no unauthorized software is loaded to the desktops and highlight exceptions to Invitrogen.
Install standard software based on the user category classification and business requirements as defined in SLA.
Basic knowledge of LAN and WAN
Knowledge of end to end LAN connectivity within office premises and floors
Knowledge of crimping, punching and LAN testing
Basic Knowledge of IP phones and connectivity flow.
Basic knowledge of server, how to give permission on file server.
Knowledge of outlook and troubleshooting
Knowledge of MAC device and troubleshooting.
Knowledge of ticketing tool.
Knowledge of working excel and reports will be added advantage.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Programming & Design
Desired Candidate Profile
Apogee Services Private Limited
Recruiter Name:Meenu Srivastav
Contact Company:Apogee Services Private Limited